At Guide Gear Store, we are committed to ensuring customer satisfaction. If you’re not satisfied with a purchase, our return policy offers flexibility and ease in returning your items.
Voluntary 30-Day Return Guarantee
You can return some items purchased from Guide Gear Store within 30 days following the delivery date. This voluntary 30-day return guarantee is in addition to your legal rights. Any returns are processed by Amazon in terms of the Voluntary 30-Day Return Guarantee.
Please note:
- Items must be returned in their original condition with all accessories, manuals, and packaging.
- Certain products may have specific return restrictions or exceptions. Be sure to check the product page for any applicable return conditions.
How to Process a Return
- Visit your Amazon order history page or account to initiate the return.
- Pack the items securely and attach the label to the package.
- Drop off the package at the designated carrier location.
Refunds
Once we receive and inspect the returned item, we will process your refund to the original payment method. Refunds typically take 5–10 business days to appear, depending on your bank or card issuer.
